Shipping policy

1. Order Processing & Delivery Timeframes

We aim to deliver your order as efficiently as possible. Our total estimated delivery time is approximately 7–12 business days, broken down as follows:

Order Processing: 1–3 business days
(Order confirmation and verification of customer details)
Order Packing: 4–6 business days
(Quality checks are done on the product then orders are packed into courier bags and shipping labels are printed while we wait for our local courier to pick up the package from our fulfilment centre)
Final Delivery to Customer: 2–3 business days
(Shipped via a trusted local courier service)

Please note that delivery times are estimates and may vary slightly depending on courier delays or peak periods.

2. Shipping Method

Once your order arrives at our local facility, it is dispatched using a reliable local shipping company to ensure safe and trackable delivery to your address.

3. Tracking Information

Once your order has been dispatched for final delivery, you will receive a tracking number via email or SMS to monitor your parcel.

4. Delays

While we aim to meet the estimated delivery timeframe of 7–12 business days, delays may occur due to:

Stock availability
Courier delays
High order volumes
Public holidays or unforeseen circumstances

We appreciate your patience in such cases.

5. Incorrect Address

Please ensure your shipping details are correct at checkout. We are not responsible for delays or losses caused by incorrect or incomplete addresses provided by the customer.

6. Contact Us

For any shipping-related questions or order updates, please contact:
support@thegymbro.co.za